Delivery and Returns

Order Confirmation

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will usually be delivered within 7 working days.  We offer a range of products and some have longer delivery times than others.  Please look carefully at the delivery details displayed in the product listing to ascertain the delivery times associated with a specific product.  We will usually send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 6 working days of expected dispatch, please reach out to us via email at info@capturingcastless.com so that we can help. 

Damages

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@capturingcastles.com so that we can arrange return of the damaged goods and process a refund or arrange for replacement goods to be delivered.

Cancellations & Refunds

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.